NASHVILLE, Tenn. – Aug. 7, 2025 – The Country Music Hall of Fame® and Museum recently welcomed Erin Osmon as writer-editor in the museum services department and Heather Reed as director of facilities. The museum also promoted Marie Bradshaw to director of institutional giving and Crystal Mann to associate director of revenue marketing. Details below.

(L-R: Marie Bradshaw, Crystal Mann, Erin Osman, Heather Reed)

Museum welcomes two new staff members

Facilities

Heather Reed recently joined the museum as director of facilities. In this role, she oversees the team maintaining critical building systems across all museum spaces — including galleries, collection storage, retail and restaurant establishments and event and office facilities — while leading infrastructure management, capital improvement projects and long-range building planning. She also supports the museum’s mission to preserve and share the history of country music, while preserving the highest standards of safety, functionality and guest experience. With 23 years of experience in operations and facilities management, Reed most recently served as the director of manufacturing at Aero Build in Nashville. Prior to that position, she spent 20 years in Chicago with McMaster-Carr on leadership teams supporting operational excellence. She holds a bachelor’s degree in hotel restaurant and tourism management from New Mexico State University. 

Museum Services

Erin Osmon recently joined the museum as writer-editor. In this role, she will contribute to exhibitions, museum publications, public programs, online offerings, social media channels and other educational initiatives that explore the broad and ever-evolving narratives of country music history and its contributions to culture. Osmon is a music journalist, critic and author of books on John Prine and Jason Molina. A native of Evansville, Indiana, and a veteran of Chicago newsrooms, her writing has appeared in the Los Angeles Times, New York Times, No Depression, Pitchfork, Rolling Stone, SPIN, The Guardian, Washington Post and other publications. Before joining the museum, she was faculty at the University of Southern California’s Annenberg School of Journalism. Her album notes for the archival box set “Blondie: Against the Odds 1974-1982” won the ASCAP Foundation’s Deems Taylor/Virgil Thompson Award in 2023. Osmon is also the recipient of several Southern California Journalism awards from the Los Angeles Press Club for her profile and feature writing. Her new book about heartland rock in the 1980s — which examines the music of John Mellencamp, Tom Petty, Bob Seger, Bruce Springsteen and others — will be published by W.W. Norton in the spring of 2026. She holds a bachelor’s degree in English from Indiana University and a master’s degree in journalism from DePaul University.

Museum promotes two

Development

Marie Bradshaw has been named director of institutional giving. In this position, she oversees the nonprofit museum’s corporate, foundation and government fundraising efforts. She provides leadership and coordination across both grant-seeking and corporate sponsorship initiatives, ensuring a unified approach to securing critical financial support. Bradshaw joined the museum in August 2021 and most recently served as senior manager of corporate partnerships. She holds a bachelor’s degree in communications from Framingham State University. 

Marketing

Crystal Mann has been named associate director of revenue marketing. In this role, she oversees revenue-generating marketing initiatives that support the museum’s nonprofit mission, including admissions, membership, retail, dining and events, as well as the CMA Theater, Haley Gallery and Hatch Show Print. Mann joined the museum in 2024 as marketing manager, where she played a key role in advancing strategic campaigns and strengthening performance across key revenue channels. Her prior experience includes marketing and audience development roles at the Detroit Symphony Orchestra and Kansas City Symphony.